Privacy

PRIVACY POLICY

We are Vegan Market HK (collectively referred to as “we”, “the company” or “Vegan Market HK”) and we own and operate the site www.veganmarkethk.com (collectively referred to as “our site” or “veganmarkethk.com”). Our site offers a convenient way to shop online over the Internet, including by using our applications, and also provides one-stop home delivery services (referred to as “services”). We recognize the importance of your privacy and maintaining the confidentiality of your personal information. This Privacy Policy applies to all products and services provided by us and sets out how we may collect, use and disclose your personal information. This Privacy Policy is governed by and observes the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) (the “Ordinance”).

Purpose of Collection and Use of Personal Data

You need not supply any personal data in order to access the company’s website. When you participate in, access or sign up to any of the services, personal data is collected from you to enable us to provide you with the services. You may decline to provide us with the requested personal data, but in such case we may not be able to provide the services to you. By submitting your personal data, you consent to the use of that data as set out in this Privacy Policy Statement.

Personal data collected from you may be used by the company for:

  1. Providing you with the related services;
  2. Verifying your account identity;
  3. Handling your order(s) and payment instructions, or collecting outstanding bills or other instructions;
  4. Analyzing, verifying, and/or conducting credit checks, payment details and/ or conditions, so as to provide you with the related services;
  5. Designing services for you;
  6. Providing you with customer service;
  7. Conducting marketing research, statistics analysis, and behavior analysis;
  8. Auditing;
  9. Making disclosures when required by applicable laws, rules and regulations;
  10. Direct marketing of the products and services of the company and its business partners.

Types of Personal Data Collected

For the purpose of carrying on the company’s business, including registration and administration of the company’s website and related products and services (including relevant online services), you may be requested to provide personal data such as, but not limited to, the following, without which it may not be possible to satisfy your request:

  1. Your name;
  2. Contact details, including contact name and telephone number or email address, delivery address.

The company’s web servers may also collect data relating to your online session, the use of which is to provide aggregated, anonymous, statistical information on the server’s usage so that we may better meet the demands and expectations of visitors to our sites. This type of data may include, but is not limited to:

  1. The browser type and version;
  2. Operating system; and
  3. The IP address and/or domain name.

Confidentiality, Disclosure and Security of Personal Data

The Company does not trade your personal information and contact information for gain without your written consent. All personal data collected and held by the Company will be kept confidential, but where disclosure is necessary for the Company to comply with any statutory obligations or requirements, or for the Company to provide the Services to you or to carry out the original purpose, or a directly related purpose, for which the personal data were collected, those data may be provided to the following parties (whether within or outside Hong Kong):

  1. Competent court of law, law enforcement agencies, or other governmental or statutory authorities, institutions or organisations;
  2. Company’s associated companies, contractors, agents, sellers or suppliers of the goods/services, or other service operators, who are involved in the sale and marketing, administration or provision of the Services;
  3. Any other person under a duty of confidentiality to the Company including a member of its group of companies, IT consultants, data processors, auditors, accountants, or lawyers, which has undertaken to keep such information confidential; and
  4. Banks, financial institutions, credit card issuing companies or debt collection agencies.

Any questions, comments, suggestions or information other than personal data sent or posted to our website, or any part of the site by you will be considered as voluntarily provided to the Company on a non-confidential and non-proprietary basis. We reserve the right to use, reproduce, disclose, transmit, publish and/or post elsewhere such information freely, including passing it to any associated company for example, in connection with the development and marketing of services and to meet user needs.

All reasonable efforts are made to ensure that any personal data held by the Company is stored in a secure and safe place.

All personal data which we collect is kept confidential to the best of our ability. You will appreciate however, that we cannot guarantee the security of transmission.